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Warranty
For standard use, BodyBilt, Inc. warrants to the original purchaser(2), from the original date of purchase, that its products (as listed and described below) shall be free from defects in material and workmanship.

We will repair or replace (at BodyBilt's option), to the original purchaser only(2), any defects in products, parts, or components resultant from normal single shift use(3), as listed and described below (labor is not necessarily included). BodyBilt will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All features, except those noted below, shall be covered for the lifetime of the chair to the original purchaser.

  • Ten Year Items
    Steel structure of mechanism
    backrest post
    plastic backrest structure
    backrest height adjuster
    clutch plates
    torsion springs
    plastic seat structure
    handles
    all welds
    armrest structure

  • Five Year Items
    Air Lumbar?option
    casters
    glides
    foam
    arm pads
    fore/aft neckroll mechanism

  • Three Year Items
    Fabric

  • One Year Items
    X-Tension™ Arm
    Assemblies
    Linear Tracking™ Arm (LTA)

WARRANTY FOR BIG & TALL SEATING (base models S2504 and S3504) For users up to 500 lbs., BodyBilt, Inc. warrants to the original purchaser(2), from the original date of purchase, that its products (as described below) shall be free from defects in materials and workmanship. We will repair or replace (at BodyBilt's option) to the original purchaser only, any defects in products, parts, or components resultant from normal single shift use(3) (as described below). BodyBilt will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All 1-year items listed in the standard warranty shall continue to be covered for a period of one (1) year (12 months) from the date of purchase. All other 5-year items and 10-year items listed in the standard warranty shall be covered for a period of three (3) years (36 months) from the date of purchase. The pneumatic height cylinder and base are covered for three years.

WARRANTY FOR 12-HOUR USE TO 24-HOUR USE ON STANDARD MODELS (multi-shift applications) For continuous (12-24 hour) use, BodyBilt, Inc. warrants to the original purchaser(2) from the original date of purchase, that its products (as described below) shall be free from defects in materials and workmanship. We will repair or replace (at BodyBilt's option) to the original purchaser only, any defects in products, parts and components (as described below). BodyBilt will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All 1-year items listed both in the standard warranty and the S-series Big & Tall chairs shall continue to be covered for a period of one (1) year (12 months) from the date of purchase. All other 5-year items and 10-year items listed in the standard warranty shall be covered for a period of three (3) years from the date of purchase. All other 5-year items and 10-year items listed in the S-Series Big & Tall chairs shall be covered for a period of two (2) years from the date of purchase. The pneumatic height cylinder and base are covered for three years on chairs with the #7 seat, and for two years on chairs with the #4 seat.

WARRANTY FOR INTENSIVE-USE (24/7) MODELS (multi-shift applications) For continuous (12-24 hour) use, BodyBilt, Inc. warrants to the original purchase(2) from the original date of purchase, that its I-series chairs shall be free from defects in materials and workmanship. BodyBilt will repair or replace (at BodyBilt's option) to the original purchaser only any defects in products, parts, and components as described below. BodyBilt will not elect replacement unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered. All items except those noted as having a one-year warranty below, on I-Series chairs built with the #7 seat pan shall be covered for a period of five (5) years from the date of purchase, for users up to, but not exceeding, 300 lbs. On I-Series chairs built with the #4 seat pan, all items except those noted as having a one-year warranty below, shall be covered for three (3) years from the date of purchase, for users up to but not exceeding 500 lbs. The Linear TrackingT Arm (LTA) shall be covered for a period of one (1) year from the date of purchase on all I-Series chairs. The pneumatic height cylinder and base are covered for five years on chairs with the #7 seat, and for three years on chairs with the #4 seat.

PROCEDURE FOR WARRANTY SERVICE Some items can be replaced in the field, either by the customer, dealer, or by a trained BodyBilt representative. In most instances, however, the entire chair will need to be shipped back to the factory and the work will be performed at the factory. In either case, in order to make a claim under this warranty, please call Bodybilt's Parts & Warranty Department (1-800-364-5673, ext. 502) or e-mail the Parts & Warranty Department at parts@bodybilt.com. Please have the serial number of your chair ready when you call. The Customer Service representatives will be able to order replacement parts and/or issue a Return Authorization (RA) number for items to be shipped back to the factory. No return items will be accepted for warranty work without an RA number issued through Customer Service.

 

(1) No warranties extend beyond the face of this warranty. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Incidental and consequential damages are excluded from this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

(2) Subsequent purchasers are not covered by this warranty.

(3) Normal single shift use assumes a five-day work week.

 

Email: e-mail ergochairs.com     

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